International Remote Position Alert! Ebay is Now Hiring for their Remote Italian Merchant Support!!!

Calling ALL Merchant Support Specialists and Customer Support Specialists who are looking for a Remote position! Ebay is currently hiring for Merchant Support! In this position you will be assisting customers with improving their Ebay business.This position is fully Remote and offers FULL BENEFITS. Those of you who are interested in this position the Job Description, requirements, and application link is below! Also, don't forget to stop by our "International WFH Weekly Job Listing" page to find out what remote open positions are available NOW!

Work From Home Italian Merchant Support

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Commercial Teammate 1, Merchant Support Operations MSO

Merchant Service Operations (MSO) is dedicated to partnering with our customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability

You will interact with our top sellers providing a one-stop shop, white glove service experience and be an expert in areas like buyer protection, policy, billing/credits, GSP, seller standards, defect reviews and limits. You will do this through inbound/outbound phone interactions and email.

You will need to be well organized and able to research resolutions for our members and provide proper follow up as needed. You will need to have great communication skills as you interact with our top sellers and peers to find resolutions to their challenges in a team environment

You will

Apply judgment when deviating from a standard routine, identify patterns from partial or conflicting information to identify the correct resolution, and act with empowerment when appropriate. Use judgment in coaching our members regarding marketplace policies to ensure an optimal outcome. Express a genuine interest in helping the customer improve their eBay business. Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the eBay platform. Accurately use our systems to get the right solutions and keep track of the customer details. Understand customer priorities and identify key improvement areas. Anticipate the needs of our customers and always act with the customer in mind, providing empathy at all times. Be a customer advocate, waking up thinking about how you are going to satisfy our customer every day

You are

Viewed as a subject matter expert by your peers, with full proficiency in one or more of areas such as, limits, buy, sell, eMBG. Courteous and professional in your engagement with customers and peers. A disciplined self-starter, driven, motivated, proactive in your mind set. Great at solving problems and flexible in your approach. Experienced in dealing with passionate customers. Super at managing your time and conscientious in your approach to work. Flexible, independent, and consistently demonstrate teamwork Experienced with eBay and comfortable speaking to any customer issue. Personally experienced with buying and selling on eBay.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes CO, HI, NM, NYC)" excludes residents of Colorado, Hawaii, New Mexico and New York City.

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