New Week, New Listing! Humana is NOW Hiring for their Billing & Enrollment Representative Department

Calling ALL Experienced Customer Service Representatives who are looking for a REMOTE position! Humana is looking to fill their Billing & Enrollment position to process enrollments, payments, and other enrollment related tasks remotely. They are offering benefits to start the first day, 401k, tuition assistance programs, and advancement opportunities. This is a great opportunity for those of you who are in the customer service field and who are looking for a remote position that offers BENEFITS and LONG TERM ADVANCEMENT opportunities so, don’t let this opportunity pass you by! Job Description, requirements, and application link is below! Also, don't forget to stop by our "Work from Home Weekly Job Listing" page to find out what remote open positions are available NOW!

Billing & Enrollment Representative

locations

Remote Kentucky, Remote Oklahoma, Remote Ohio, Remote North Dakota, Remote North Carolina, Remote New York, Remote New Mexico, Remote New Jersey, Remote New Hampshire, Remote Nevada, Remote Nebraska, Remote Montana, Remote Missouri, Remote Mississippi, Remote Minnesota, Remote Michigan, Remote Massachusetts, Remote Maryland, Remote Maine, Remote Louisiana, Remote Kansas, Remote Iowa, Remote Indiana, Remote Illinois, Remote Idaho, Remote Georgia, Remote Florida, Remote Delaware, Remote Connecticut, Remote Colorado, Remote California, Remote Arkansas, Remote Arizona, Remote Alabama, Remote Wyoming, Remote Wisconsin, Remote West Virginia, Remote Washington, Remote Virginia, Remote Vermont, Remote Utah, Remote Texas, Remote Tennessee, Remote South Dakota, Remote South Carolina, Remote Rhode Island, Remote Pennsylvania, Remote Oregon

Description/ Responsibilities

The Billing & Enrollment Representative will assist members in a fast-paced inbound call center environment.

You will be responsible for:

• Processing enrollments, payments, address changes or other enrollment related tasks.

• All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.

• Servicing members by telephone to enroll them in the TRICARE program.

• Educating members and providing appropriate solutions and alternatives regarding plan benefits.

This is a 100% remote position.

What Humana Offers

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

**Are you looking for a CAREER and not just a JOB?**

Your FUTURE is here with us - COME GROW WITH HUMANA!

Benefits Start on Day One! Great 401k Match! Tuition Assistance Programs! Professional Development! Advancement Opportunities!

Required Qualifications

• 2+ years of strong customer service experience

• **Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases while engaging with the caller

• Prior experience meeting monthly call and performance metrics

• Excellent interpersonal skills and the ability to organize simultaneous tasks

• This position requires a government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)

• Our Department of Defense contract requires U.S. citizenship

• Meet all WAH requirements

• Compliance with training and work schedule as stated below per time zone

• Training will start day one of employment and runs the first 8 weeks with a schedule of 8:00 am – 4:30 pm EST. Attendance is vital for success so NO TIME OFF is allowed during training

**Work and Training Schedule Requirements:

If you live in the Eastern Time Zone (EST):

• Work Schedule (Post training): Must work an 8-hour shift between the hours of 8:00 a.m. – 7 p.m. EST Monday through Friday with overtime based on business need (May include weekends)

• Training Schedule: Mandatory 8-week training Monday – Friday 8:00 a.m. to 4:30 p.m. EST

If you live in the Central Time Zone (CST):

• Work Schedule (Post training): Must work an 8-hour shift between the hours of 7:00 a.m. - 6 p.m. CST Monday through Friday with overtime based on business need (May includes weekends)

• Training Schedule: Mandatory 8-week training Monday – Friday 7:00 a.m. to 3:30 p.m. CST

If you live in the Mountain Time Zone (MT):

• Work Schedule (Post training): Must work an 8-hour shift between the hours of 6:00 a.m. - 5 p.m. MT Monday through Friday with overtime based on business need (May include weekends)

• Training Schedule: Mandatory 8-week training Monday – Friday 6:00 a.m. to 2:30 p.m. MT

If you live in the Pacific Time Zone (PT):

• Work Schedule (Post training): Must work an 8-hour shift between the hours of 5:00 a.m. - 4 p.m. PT Monday through Friday with overtime based on business need (May include weekends)

• Training Schedule: Mandatory 8-week training Monday – Friday 5:00 a.m. to 1:30 p.m. PT

Work at Home/Remote Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

• Satellite and Wireless Internet service is NOT allowed for this role.

• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• College degree (Associate’s or Bachelor’s) highly preferred

• Knowledge of customer service principles and practices – formal training or experience

Additional Information

• Benefit package that starts your 1st day of employment

• Robust 401k plan through Charles Schwab.

• Eligibility for associate wellness and rewards program

• Opportunity to learn the industry and build professional career

• Tuition Reimbursement & Student Loan Refinancing

• Career Growth: Role expansion/progression opportunities within the department as well as the opportunity to apply for roles outside of the department after one year of employment

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to the next round of interviews.

Scheduled Weekly Hours

40

Apply Here

Apply